AI workers who answer the calls, make the calls, finish the job in your systems and tell whoever needed to know. Not a message taken. The work done.
They handle the calls, then do the work inside the systems you already run. CRM, diary, job management, inbox.
Pre-Sales
Answered before they ring the next name on the list.
Support and Analysis
Cover at the hours and the volumes you cannot staff.
Billing and collections
The chase that happens while the account is still yours.
Affordability and arrangements left to your team
Five things happening on every call, at the same time, on the same workers. None of it exists at any headcount, on any budget, in any building.
Reason, outcome, quality and compliance, coded on every call the same day. Not a sample of two to five percent.
Calls reviewed and scored, around 17 FTE-years of quality assurance. UK insurance broking
Read for on every call, then raised in your CRM with an owner and a due date.
Revenue detected across 5 sites in 2 months. Detected, not recovered. Multi-site healthcare group
Search and query thousands of calls in plain English, instead of listening back to them.
Handle peaks without recruiting, training or adding temporary headcount.
Calls handled in a single day at peak. No rota, no overtime, no agency cover. Property education
English, Polish, Urdu, Portuguese, Romanian, Spanish and more. Customers supported in their own language, without a separate team for each one.
Manual sampling·QA spreadsheets·delayed reporting·limited supervisor capacity
Every one is a call an operation like yours takes today. Play it, read it, and watch the work that comes after the call finish beside it.
The call transcript
What finished
Every conversation is written, gated and tested before a customer hears it. You can read exactly what the worker will say, when it hands over, and what it is not allowed to do.
Volumes, outcomes and reasons, updated as calls land. What was handled, what it cost and what went to a person, without waiting for a monthly deck.
Each call coded for reason, outcome, quality and compliance. The exceptions come to you each morning, including the ones a sample would never have found.
// Illustrative mocks - final screenshots to follow
Every path a conversation can take — the steps, the tools and the policies on each one, and the point where a person takes over.
Step 1
Capture member_name and issue_type, then verify the member.
Step 2
Answer the question; if it needs a specialist, raise a ticket first.
Escalation
Route to the right team with the member’s details and a ticket reference.
The things a call operation gets caught out by, built in rather than bolted on later.
Your business name shows on outbound, so people answer.
Your calls are not flagged as spam or blocked.
Our workers can navigate other companies' phone menus when calling out.
Large outbound batches without a concurrency ceiling.
Handover is designed before go-live, not discovered afterwards. The worker passes the whole context with the call, so nobody is asked to start again.
Everything the workers did yesterday, in one place. Errors included, including the ones you would never have found.
UK hosted, Cyber Essentials certified, and never used to train models. Personal data redacted on request.
ISO 27001 certification in progress. All marks shown as issued by their owners.
No. Most engagements start on calls the incumbent does not cover, which is usually out of hours, overflow, or the outbound calling nobody has time for. That gives you a measured result while the contract runs, so when the break date arrives you are negotiating with evidence rather than a proposal.
Most of them stop when the call ends. Ours finishes the job in your systems, which is where the cost and the effort actually sit. We also deploy it, monitor it and report on it, rather than handing you a set of controls and wishing you luck.
Where the work is outsourced, the reduction lands on an invoice rather than a payroll, and it happens by attrition rather than redundancy. Where the work is internal, we start with the vacancy you are recruiting for, the overtime and the agency cover, and we will ask what the freed hours are for before quoting anything.
Every call is transcribed, scored and reviewed, so failure patterns surface in days rather than at the next quality review. Errors come to you daily, including the ones you would never have found in a sample. We will show you the measured error rate on your own calls during the proof, against the rate your current operation runs at.
We price against the invoice you already pay, not per seat and not per licence. The comparison that matters is the whole cost of the work removed, including the admin behind the call your supplier hands back. We size it on your numbers rather than a rate card.
Your call recordings and transcripts, which you already own, and a named person who owns the cost line. Where access takes time, we begin by calling you as a customer would and work from that instead.
It does not guess. Low confidence, an unrecognised request or a caller asking for a person all route the call to your team, with the whole conversation attached. You set those thresholds before go-live.
Yes. You read the conversation design, the handover rules and the test results before a single customer hears it. Nothing changes afterwards without the same sign-off.
It all runs on AIOS, the layer we built ourselves. So you are not buying a fixed service that stops where somebody else's roadmap stops. The next system or the next report is configuration, not a new project.
In the UK. Recordings, transcripts and reports stay on UK infrastructure, are never used to train models, and personal data is redacted on request.
Tell us what your call operation handles today and what you would want taken off it. We will come back with what an AI workforce would take on, and what it would cost.
We will reply within one working day.